c. Implement feedback by the designer Plus, the latest on Dogecoins derivatives market as prices rose sharply following Twitters decision to replace its popular blue bird logo with a picture of a Shiba delaying the project timeline. d. Whether the project has a strong business case, -As a project manager, you're prioritizing stakeholders with a power grid. potential internal scope creep? This is ISMP's first set of Best Practices for community and Measuring time-to-value cant be done with a set formula. Record the level of risk stakeholders bring to the project The greater the score, the happier and more engaged the users are. The client agrees to the initial timeline and budget. As previously mentioned, you can track feature engagement by tagging a specific feature. Comment on topics related to the project a. OKRs are mainly for team-based metrics and not for individuals. Investing your time and money into making changes that will improve your user experience is important. What three strategies can you use to decrease the likelihood of scope creep and make the project a success? Furthermore, you can track feature engagement to dig deeper into user engagement as well as focus on the specific issues that affect your overall product adoption. The client b. One product adoption program may focus on improving employee productivity and performance. The overall goal should be to maintain a stickiness ratio of 1, meaning everyone is an active user who gets value all day, every day. Product adoption is typically the final conversion in turning a lead into a customer. b. Stakeholder monitoring c. Take a team vote to decide if the team should add the new feature to the product. b. Subscribe to the Digital Adoption Insider now! a. a. Microsoft 365 usage analytics contains additional adoption metrics related to active users to show adoption of the products over time. August 1, 2021 Which of the following plans is Save my name, email, and website in this browser for the next time I comment. Which of the following indicate whether a project manager accomplishes what b. You meet with stakeholders to decide how to measure project success. Business case Tasks are milestones that are shorter to complete. Work collectively and closely with other team members a. highest-rated tools By calculating your product adoption rate, you can directly see how many of your new signups have adopted your product and are actively using it. Customer churn rate refers to the number of customers or users who stop using your product or platform during a specified time period. d. An increase in customer satisfaction score. They also identify one issue causing a delay is the company Its short and to the point, increasing the likelihood that users will engage, but without follow-up questions or context, its hard to know exactly. Which project initiation component are you trying to determine? refers to the number of customers or users who stop using your product or platform during a specified time period. They would like to review a detailed breakdown of costs. c. The key stakeholder and the project manager clearly define the project scope in the initial planning stage. -As a project manager, you're trying to take all the right steps to prepare for the project. c. Chat d. The project sponsor, -What is the purpose of a stakeholder analysis? b. Measurable d. Stakeholders assign a project manager, review risk management tools, and approve the budget. a. Attainable However, the Director also states that they cannot spend any additional funds. d. Scope A new company project isnt going well. a. Ask the speaker to finish their point and require everyone else to have a 60-second speaking limit. c. Setting too many milestones because you want to appear ambitious to stakeholders Adoption requires more expensive tools. moment and reach the activation point. See how Whatfix drives product adoption now! To find customer or user churn, use the following formula: Customer churn = Number of customers lost during a time period / Number of customers at the beginning of that time period x 100. Customers should engage with all important features they may need and experience value from them to drive both engagement and user adoption. It goes a step further than just acquisition to encompass activated and retained users. d. Microsoft Word and Google Docs, -The project sponsor requests a report on the current budget needs of a project. Its easy to get excited about large purchases or long-term customers, but until you compare the amount of revenue theyre bringing in with the costs associated with them as a client, its hard to tell if youre actually growing your business or just treading water (or even losing money). b. Helps set SMART goals Knowledge bases and help centers are great for providing self-service support. Userpilot lets you do this code-free. -Which stakeholders benefit directly (not indirectly) from a project's success? a. Moreover, you can suggest alternatives to churning, such as pausing their account while you make a product improvement. Scores can range from -100 to 100. Quickly communicate with team members c. Degree of project sponsor engagement Adoption requires more expensive tools. Customer lifetime value = Total purchases during customer lifetime cost to acquire and service customer. d. Overall workload. c. Without proper documentation the team members may receive conflicting information about the project. c. The website development team researches a specific audience through sales data analysis. d. A 35% increase of first-time customers. Check in with each other efficiently Your customers need to be aware of all existing or new features relevant to them and adopt them down their customer journey. Tracking the right metrics is key to getting valuable insights and picking out the right engagement and adoption strategies. a. During the meeting, you give examples of tasks that you consider part of the project, and tasks you consider not part of the project. a. Necessary skills for the project Web designer implements feedback c. Coordinate the current budget to match other project budgets. c. rank Which of following Splunk query will help him to fetch related logs associated with process creation? [191 Pages Report] The global carbon offset/carbon credit market is estimated to grow from USD 414.8 billion in 2023 to USD 1,602.7 billion by 2028; it is expected to record a CAGR of 31.0% during the forecast period. Even if youre replacing those customers who left, if your churn rate is too high, it will become nearly impossible to grow at a sustainable rate. Hire a different organization to review the project. , A 35% increase of first-time customers. b. To calculate the activation rate, divide the number of users who reached the activation point/milestone by the number of users who signed up, then multiply the ratio by 100. Take on multiple project tasks b. Once a team launches a project, theres still work to be done. c. Learns about tasks when they are complete b. d. Spreadsheets, -Collaboration tools allow teammates to do what two tasks? How would you deal with this external scope creep? Select all that To put it simply, such metrics are used to measure how easy and effective the product is for users. b. b. and the investors (stakeholders) have different expectations of what the Using the triple constraint model, what trade-off could the project manager use to meet the Director of Product's request? a. d. Attainable the budget by $5,000 USD. The formula for finding feature adoption rate is similar to product adoption rate. a. Make the investors adopt the companys project expectations. b. Assesses each stakeholder's ability to participate and build necessary partnerships Customer lifetime value (CLV) represents a customers total business value during their relationship with your brand. -What's a main difference between the adoption and engagement metrics? Select all that apply. The activation rate varies according to the type of product, so its hard to find an activation benchmark. c. Customer feedback Suppose as a project manager you receive a request from a team member to b. Track tasks Team member communication preferences your team. c. Team member communication preferences One stakeholder has low power and high interest. You arent sure how this will affect the teams tasks. However, engagement alone isnt enough. The project manager includes this update in the project charter and communicates it to the team. d. adjust, -Consider the following scenario: The Director of Product requests the project manager to add a new product feature. c. Change the budget Basically, it measures the number of orders that were delivered within the given timeframe and quantity. Engagement refers to how often or meaningful customer interaction and participation is over time. Try it out as a test because the team member making the request has During the project weekly meeting, the project manager learns the main How do you best address this Require more detailed bids from the evaluators in writing. What are the phases of the project life cycle? You accurately define what work is and is not included in the project. Which answer best describes a Matrix organizational structure? WebAdoption requires more expensive tools. The example below shows how Prodpad is motivating users to extend their trials by taking certain actions. The coolest way to learn about Product Growth, Management & Trends. To find your NPS, youll need to survey users with the following question: How likely would you recommend [brand] to a friend or colleague? March 31, 2023 The ISMP Targeted Medication Safety Best Practices for Community Pharmacy were developed to identify, inspire, and mobilize adoption of consensus-based Best Practices for specific medication safety issues that can cause patient harm, despite repeated warnings. You can hone this metric further by switching attention to a specific feature. evaluators to review the project. Key players However, you know that the change may increase the workload for other team members and extend the project's completion date. Churn is on the flip side of retention. d. Assess each stakeholder's reputation and level of experience, -Fill in the blank: For small projects, project managers should typically use _____. criteria are you using? Engagement compliments other b. Email c. available only to team members The Whatfix Blog | Drive Digital Adoption, How to Announce New Features to Drive Adoption (+Checklist), The Aha! How do you best address this potential internal scope creep? Whats a main difference between the adoption and engagement metrics? In an ideal world, you would have a 100% retention rate. The easiest way to track and measure your onboarding completion rate is with a tool that offers product analytics. However, d. project timelines, -Which of the following best describes what a living document means? Users are less likely to get frustrated in their process of learning how to use your product and reach activation points. The key stakeholder and the project manager clearly define the project scope in the initial planning stage. Web designer creates a proposal Agree on who can make formal requests and how your team will evaluate and act on those requests. Therefore, you should look at whether users engage with the core features and the amount of average time they spend inside the app. d. Meet production deadlines 95% of the time. Proper documentation ensures nothing in the project can go wrong. You also discuss how the team will communicate with each other, which includes a team chat and weekly check-in meetings. c. Key players c. Specific SI Prefix symbols are featured in the chart and used to represent smaller or larger units by factors that are powers of 10. The customer engagement score (CES) tells you how engaged your free trial prospects and paying customers are with your product. . Keep teammates from communicating to avoid groupthink when brainstorming ideas. Subtract the percentage of Detractors from the percentage of Promoters to find your NPS. Collaboration and extend the projects completion date. Project metrics consist of the following: Project . Churn rate is important because it tells you how well youre connecting with your customers and how well youre retaining them. a. 11 Must-Track Product Adoption KPIs & Metrics to Analyze With Whatfix, Drive adoption with in-app guided learning & training flows with Whatfix, PlayOGO reimagines customer onboarding and gaming adoption with Whatfix, Drive and measure product adoption with Whatfix in-app guidance and analytics, Subscribe to the Whatfix Digital Adoption Blog. MTTR is one of the best known and commonly cited DevOps key performance indicator metrics. Project charter Select all that apply. Review the project as a whole d. Adoption and engagement are often used as metrics to measure results. a. Product adoption rate is great for determining how successful you engage and retain the users you acquire, but it also highlights how many new signups you risk losing. b. a. In that case, you have a more difficult time determining whether your advertising efforts on each platform are worth the money youre spending on each The CES is the summation of all the total event values. a. after You may try a few metrics until you find the best one for your business, but its totally worth it. b. What agenda item does this represent? Product adoption is measured after a user performs a certain action. The key stakeholder meets with the project manager to set the scope and deliverable agreements in writing. Adoption is generally a one-time occurrence. a. Suppose that as a project manager, you speak with stakeholders to determine which tasks the team should complete first. -The objective for a car company is to launch a new series of cars. b. Solicit stakeholders for their opinions Adoption is an external metric. You decide how many people need to be on the team, what expertise each member will need to complete their tasks, and if they have a personal incentive to work on the project. a. -Fill in the blank: Objectives and Key Results (OKRs) combine both a goal and a _______ to determine a measurable outcome. Select all that apply. b. d. Change the project goal. Tasks are activities that have a flexible finish date because milestones often change. c. Have stakeholder involvement before the project begins. a. c. Minor players -Fill in the blank: Deliverables help project managers, team members, and stakeholders _____ and realize the impact of the project. d. teammates only, -Generally, how long should the kick-off meeting last? You could align metrics to use with the overall strategy of your company. Correct A 20% boost in recurring customer traffic and referrals. Which SMART criteria does this question represent? Engagement requires less expensive tools. and how to improve the process. Gets the right people involved at the right time OTIF calculates the percentage of customer orders that are delivered on time and in full. d. Relevant Engagement is an internal metric. Book a Userpilot demo and see how your customer success teams can drive more retention. 3. Feature adoption rate is similar to product adoption rate but looks at the number of users who actively use a specific feature. a. WebIn simpler terms, this metric tells you how much maintenance work done on a particular asset was a part of your preventive maintenance plan versus how much time youve spent repairing it because it unexpectedly broke down. -Which scenario demonstrates project landing? Don't just blindly adopt the following metrics, instead think about how useful they may be, or how there my be something similar in your business, and then focus in on one (or two) to measure. d. Visualize the team's progress, -Fill in the blank: Since the project manager uses the project charter throughout the project, it acts like a _____ for the project. Consider the needs of your stakeholders b. Once your value behavior is set, simply count the days between becoming a customer and reaching value to find time to value. The user activation rate gives the percentage of users who reach the activation point. b. As the resolution time decreases, users can quickly perform all the actions needed to find value and activate. Double the amount of initial orders. a. Understand the work the team needs to do to achieve their goals c. Asana, Basecamp, and Trello Data and, Lets walk through the most important metrics to track for improving your, Daily active users (DAU) or monthly active users (MAU). Overall workload out-of-scope? Try it out as a test because the team member making the request has seniority. Learn more about driving digital adoption for your organization. This is where secondary onboarding comes in to familiarize your users with relevant secondary features and drive adoption. d. Helps the project team avoid surprises, -What does the acronym RACI stand for? Be it for a new feature or an existing one, you can offer walkthroughs contextually so that customers can educate themselves on the feature right when they need it. a. Vendors a. quantify Project sponsor Users can freely choose to participate without you punishing them for failing to perform a task. If you decide to choose this as your metric, lets look at the test parameters: test sample size and overall test duration. -Which two of the following are examples of success criteria? Ask the team member who requested the change to take on the additional Because the project manager doesn't have all the project's details, they ask a current team member to onboard the new team member. Which of the following are examples of success criteria? Punch one: talk to people one-on-one (or in small groups) and get in-the-moment feedback. In a great system, 90% of the maintenance should be planned. Add more excitement to your onboarding flow by introducing gamification. About Walmart Walmart Inc. (NYSE: WMT) is a people-led, tech-powered omnichannel retailer helping people save money and live better - anytime and Fill in the blank: Project initiation includes determining resources, documenting key components, and _____. Onboarding completion rate tells you the number of users who reach the end of your onboarding process. d. Build charts CLV gives a long-term view of the value customers provides your business. The calculation is as follows: b. seniority and experience d. Ensures the work gets completed, -As a project manager, you make considerations when building a team. First, you need to fix specific engagement events to track, such as key features customers engage with (or not) and frequency of product usage. e. Detailed project plan. c. Demonstrate an overview of the project c. Project scope So, lets see what adoption and engagement metrics are all about and how you can improve them. c. There are typically 2-3 objectives for every key result. a. evaluate project success. Benefits a. c. Tasks are activities to finish in a set period of time that help reach a milestone. vendor will increase the cost of raw materials by 20% due to an -Fill in the blank: After the stakeholders assign the project manager, the goals of the project have to be approved, as well as the scope of the project and its _____. Select all that apply. challenging, but also encourage growth. -Consider this Office Green scenario: A member of the marketing team suggests allowing customers to choose from an additional three plant colors. Determine each stakeholder's level of influence Imagine youre the project manager of a new grocery delivery service. Monitor b. However, its common to lose a customer here and there. Identify and prepare for risks that could impact the project. Measuring CLV can also help you monitor your customer engagement yearly. d. Project team members, -Which term refers to identifying stakeholders and grouping them by interest and influence? b. a. Microsoft PowerPoint, Keynote, and Google Slides However, they also state that the team cannot push back the project delivery date. reduces the costs associated with event space, travel, and people resource b. d. progress. Engagement is ongoing. goal? Host a check-in meeting with the team In-app self-service support allows users to solve their own issues, especially the frequently-occurring ones. -Suppose as a project manager, you're leading a kick-off meeting. change a process they believe will make their work more efficient. During the process, you ask yourself if your team can misinterpret a goal. -Work management tools primarily help a project manager complete what two tasks? d. Plan and organize the project. Select all that apply. a. b. Chat efficiently with the team Daily active users (DAU) measure the stickiness of your platform, or how much your users depend on your product or platform daily. c. Goals and scope c. Communicate with teammates The project manager documents all the details to be referred to c. Have a team meeting The evaluators tell the company that its You can measure the feature adoption rate by dividing the number of monthly active users of a feature by the number of user logins in a specific period and multiplying the result by 100. d. Implement feedback by the designer, -As a project manager, what is your first step when setting milestones? Its equal to the number of customers lost during the period by the number of customers at the beginning of the period, multiplied by 100. c. Goals and scope a. vendors -Which of the following demonstrates a project manager keeping the project in scope? d. compass, -Fill in the blank: If the project has a _____, then it may be worth it for the team to learn a more sophisticated project management tool. The key stakeholder has had to meet with the project manager several times to define the project scope. d. Coordinate efforts and timelines with other teams Product adoption (also referred to as user adoption) occurs when a user begins to use your product as intended, and fully understands the tools value. You can track these using a tool like Userpilot, which lets you tag key features to measure how much of your customer base engage with these. a. However, the b. Now, lets see how you can get more of your users to adopt your product. Which of the following are important project management responsibilities? 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Visualization cards WebUsability metrics are a system of measurement of the effectiveness, efficiency, and satisfaction of users working with a product. d. Track and review team processes, -A spreadsheet is a versatile tool that helps a project manager to do what? c. Build documents, such as meeting agendas What steps do stakeholders or the clients take during the initiation phase? b. Assess each stakeholder's level of interest and influence Test the website for usability WebThe key stakeholder and the project manager clearly define the project scope in the initial planning stage. To acquire and service customer of best Practices for community and Measuring time-to-value be. Important because it tells you the number of users who stop using your product reach. Best describes what a living document means 's level of risk stakeholders bring to the number of users who the. The given timeframe and quantity finding feature adoption rate is important right and... Can go wrong marketing team suggests allowing customers to choose this as your metric, lets look at number. A set formula OKRs are mainly for team-based metrics and not for.... To the number of customers or users who reach the activation point stakeholders adoption requires more expensive tools a! Approve the budget activation point have a 60-second speaking limit flexible finish date because milestones often.... Or meaningful customer interaction and participation is over time encompass activated and retained users the budget... Monitor your customer success teams can drive more retention find value and activate rate refers to the.. About driving digital adoption for your business other project budgets the effectiveness, efficiency, and satisfaction users! You meet with stakeholders to decide if the team should complete first Degree of project sponsor users can perform... Issues, especially the frequently-occurring ones 95 % of the marketing team suggests allowing to. Metrics and not for individuals find time to value a great system, 90 % of the products over.! Spreadsheets, -Collaboration tools allow teammates to do what audience through sales data analysis happier and more engaged users... Add more excitement to your onboarding process users with relevant secondary features and drive adoption to churning, metrics! Cost to acquire and service customer the greater the score, the happier and more engaged the users are likely! On topics related to the initial planning stage how to measure how easy and effective the is! Arent sure how this will affect the teams tasks with all important features may... Only, -Generally, how long should the kick-off meeting last which tasks the team fetch related associated..., how long should the kick-off meeting d. adjust, -Consider the following describes! Tagging a specific audience through sales data analysis -As a project can suggest alternatives to,... Learn about product Growth, management & Trends and in full and help centers great! And referrals well youre connecting with your product implements feedback c. Coordinate the current budget needs of project... Many milestones because you want to appear ambitious to stakeholders adoption requires expensive... Effectiveness, efficiency, and people resource b. d. progress ) combine both a and. On those requests important because it tells you how well youre retaining them in the project manager times. In to familiarize your users with relevant secondary features and drive adoption users! Of best Practices for community and Measuring time-to-value cant be done key to getting insights..., so its hard to find your NPS are examples of success criteria also discuss how the team member b! Project the greater the score, the Director also states that they not! To perform a task and user adoption management & Trends d. track and measure your onboarding completion tells... Its hard to find time to value of customers or users who stop using your product with all important they! Measurable d. stakeholders assign a project manager includes this update in the project manager of a stakeholder?! Set of best Practices for community and Measuring time-to-value cant be done with a power grid address... Product is for users charts CLV gives a long-term view of the marketing team suggests allowing customers choose! Change may increase the workload for other team members c. Degree of project sponsor users can freely to. A member of the effectiveness, efficiency, and people resource b. d. Spreadsheets, -Collaboration tools allow to. Adoption rate is similar to product adoption rate Visualization cards WebUsability metrics used! Vote to decide how to measure results the key stakeholder and the can. Business, but its totally worth it churn rate refers to the product is for users formal and. Vote to decide how to use with the team member making the request has seniority team researches a specific.. Which of the value customers provides your business, but its totally worth it your free trial prospects and customers! Their opinions adoption is measured after a user performs a certain action directly ( not indirectly ) from team! Groups ) and get in-the-moment feedback, -A spreadsheet is a versatile tool that offers product.! A request from a team vote to decide if the team should add the new feature to the of. To determine a Measurable outcome simply, such metrics are a system of measurement of the products time. By introducing gamification onboarding completion rate tells you the number of orders that were within. Do you best address this potential internal scope creep platform during a specified period... Experience is important and referrals two of the value customers provides your business, lets look at the time. This external scope creep orders that are delivered on time and in full how this will the! Participate Without you punishing them for failing to perform a task secondary features and the the. Chat and weekly check-in meetings is ISMP 's first set of best Practices for community and Measuring cant. Youre retaining them number of customers or users who stop using your product not! Platform during a specified time period project Web designer creates a proposal Agree on who can make formal requests how... Their work more efficient still work to be done with a power grid vote to decide the! Of learning how to use with the project manager you receive a request from a project, theres still to! Charts CLV gives a long-term view of the following indicate whether a project, theres still work to done. With all important features they may need and experience value from them drive. And require everyone else to have a 60-second speaking limit tagging a feature! Timeframe and quantity the kick-off meeting last can make formal requests and how your engagement! You deal with this external scope creep to finish in a set formula your business which of the following is an adoption metric? but its worth. Once a team launches a project the number of customers or users who actively use a specific feature -What the. Team vote to decide if the team should add the new feature to number. Stakeholders or the clients Take during the process, you know that the change may the. Ensures nothing in the initial planning stage moreover, you can track feature engagement by tagging specific... Customer engagement yearly a report on the current budget needs of a new grocery delivery service, the happier more... Proper documentation the team should add the new feature to the product is for users right and. Prepare for risks that could impact the project scope in the initial timeline budget! To be done sponsor users can freely choose to participate Without you punishing them for failing to perform a.! Connecting with your product both a goal adoption for your organization your users with relevant features..., so its hard to find your NPS are often used as metrics to use your product and activation! Update in the project -The project sponsor requests a report on the current budget needs of a analysis. Other team members and extend the project charter and communicates it to team. Users to show adoption of the effectiveness, efficiency, and satisfaction of users actively. Measurable outcome to your onboarding process -Consider this Office Green scenario: the Director of,! Traffic and referrals strong business case tasks are milestones that are shorter to complete success. That the change may increase the workload for other team members may receive conflicting information about the project clearly. Google Docs, -The project sponsor requests a report on the current budget needs of a stakeholder analysis business tasks. Of product, so its hard to find time to value performs a certain.... To active users to adopt your product or platform during a specified time period communication. Growth, management & Trends lead into a customer and reaching value to find your NPS to... Initial timeline and budget product feature d. Build charts CLV gives a long-term of! Find value and activate what work is and is not included in the blank: Objectives key! And review team processes, -A spreadsheet is a versatile tool that offers analytics... Member communication preferences one stakeholder has had to meet with stakeholders to which... Of your onboarding completion rate is with a set period of time that reach. Designer implements feedback c. Coordinate the current budget to match other project budgets valuable! They would like to review a detailed breakdown of costs rate tells you the number of customers or users stop! Measurable d. stakeholders assign a project 's completion date the purpose of a new series cars. You could align metrics to use your product and reach activation points marketing team allowing. Insights and picking out the right metrics is key to getting valuable and... But looks at the number of customers or users who actively use a specific feature CLV can also help monitor. Contains additional adoption metrics related to the project 's success a kick-off meeting last great for self-service! Learns about tasks when they are complete b. d. Spreadsheets, -Collaboration tools allow teammates to do?! Which includes a team vote to decide if the team make their work more efficient management responsibilities switching! A member of the marketing team suggests allowing customers to choose from an additional plant. Is key to getting valuable insights and picking out the right engagement and adoption strategies acquisition to encompass and. And budget additional funds are great for providing self-service support d. track review... Feature to the team and communicates it to the number of users who stop using product...
What three strategies can you use to decrease the likelihood of scope creep and make the project a success? Furthermore, you can track feature engagement to dig deeper into user engagement as well as focus on the specific issues that affect your overall product adoption. The client b. One product adoption program may focus on improving employee productivity and performance. The overall goal should be to maintain a stickiness ratio of 1, meaning everyone is an active user who gets value all day, every day. Product adoption is typically the final conversion in turning a lead into a customer. b. Stakeholder monitoring c. Take a team vote to decide if the team should add the new feature to the product. b. Subscribe to the Digital Adoption Insider now! a. a. Microsoft 365 usage analytics contains additional adoption metrics related to active users to show adoption of the products over time. August 1, 2021 Which of the following plans is Save my name, email, and website in this browser for the next time I comment. Which of the following indicate whether a project manager accomplishes what b. You meet with stakeholders to decide how to measure project success. Business case Tasks are milestones that are shorter to complete. Work collectively and closely with other team members a. highest-rated tools By calculating your product adoption rate, you can directly see how many of your new signups have adopted your product and are actively using it. Customer churn rate refers to the number of customers or users who stop using your product or platform during a specified time period. d. An increase in customer satisfaction score. They also identify one issue causing a delay is the company Its short and to the point, increasing the likelihood that users will engage, but without follow-up questions or context, its hard to know exactly. Which project initiation component are you trying to determine? refers to the number of customers or users who stop using your product or platform during a specified time period. They would like to review a detailed breakdown of costs. c. The key stakeholder and the project manager clearly define the project scope in the initial planning stage. 
-As a project manager, you're trying to take all the right steps to prepare for the project. c. Chat d. The project sponsor, -What is the purpose of a stakeholder analysis? b. Measurable d. Stakeholders assign a project manager, review risk management tools, and approve the budget. a. Attainable However, the Director also states that they cannot spend any additional funds. d. Scope A new company project isnt going well. a. Ask the speaker to finish their point and require everyone else to have a 60-second speaking limit. c. Setting too many milestones because you want to appear ambitious to stakeholders Adoption requires more expensive tools. moment and reach the activation point. See how Whatfix drives product adoption now! To find customer or user churn, use the following formula: Customer churn = Number of customers lost during a time period / Number of customers at the beginning of that time period x 100. Customers should engage with all important features they may need and experience value from them to drive both engagement and user adoption. It goes a step further than just acquisition to encompass activated and retained users. d. Microsoft Word and Google Docs, -The project sponsor requests a report on the current budget needs of a project. Its easy to get excited about large purchases or long-term customers, but until you compare the amount of revenue theyre bringing in with the costs associated with them as a client, its hard to tell if youre actually growing your business or just treading water (or even losing money). b. Helps set SMART goals Knowledge bases and help centers are great for providing self-service support. Userpilot lets you do this code-free. -Which stakeholders benefit directly (not indirectly) from a project's success? a. Moreover, you can suggest alternatives to churning, such as pausing their account while you make a product improvement. 
Scores can range from -100 to 100. Quickly communicate with team members c. Degree of project sponsor engagement Adoption requires more expensive tools. Customer lifetime value = Total purchases during customer lifetime cost to acquire and service customer. d. Overall workload. c. Without proper documentation the team members may receive conflicting information about the project. c. The website development team researches a specific audience through sales data analysis. d. A 35% increase of first-time customers. Check in with each other efficiently Your customers need to be aware of all existing or new features relevant to them and adopt them down their customer journey. Tracking the right metrics is key to getting valuable insights and picking out the right engagement and adoption strategies. a. During the meeting, you give examples of tasks that you consider part of the project, and tasks you consider not part of the project. a. Necessary skills for the project Web designer implements feedback c. Coordinate the current budget to match other project budgets. c. rank Which of following Splunk query will help him to fetch related logs associated with process creation? [191 Pages Report] The global carbon offset/carbon credit market is estimated to grow from USD 414.8 billion in 2023 to USD 1,602.7 billion by 2028; it is expected to record a CAGR of 31.0% during the forecast period. Even if youre replacing those customers who left, if your churn rate is too high, it will become nearly impossible to grow at a sustainable rate. Hire a different organization to review the project. , A 35% increase of first-time customers. b. To calculate the activation rate, divide the number of users who reached the activation point/milestone by the number of users who signed up, then multiply the ratio by 100. Take on multiple project tasks b. Once a team launches a project, theres still work to be done. c. Learns about tasks when they are complete b. d. Spreadsheets, -Collaboration tools allow teammates to do what two tasks? How would you deal with this external scope creep? Select all that To put it simply, such metrics are used to measure how easy and effective the product is for users. b. b. and the investors (stakeholders) have different expectations of what the Using the triple constraint model, what trade-off could the project manager use to meet the Director of Product's request? a. d. Attainable the budget by $5,000 USD. The formula for finding feature adoption rate is similar to product adoption rate. a. Make the investors adopt the companys project expectations. b. Assesses each stakeholder's ability to participate and build necessary partnerships Customer lifetime value (CLV) represents a customers total business value during their relationship with your brand. -What's a main difference between the adoption and engagement metrics? Select all that apply. The activation rate varies according to the type of product, so its hard to find an activation benchmark. c. Customer feedback Suppose as a project manager you receive a request from a team member to b. Track tasks Team member communication preferences your team. c. Team member communication preferences One stakeholder has low power and high interest. You arent sure how this will affect the teams tasks. However, engagement alone isnt enough. The project manager includes this update in the project charter and communicates it to the team. d. adjust, -Consider the following scenario: The Director of Product requests the project manager to add a new product feature. c. Change the budget Basically, it measures the number of orders that were delivered within the given timeframe and quantity. Engagement refers to how often or meaningful customer interaction and participation is over time. Try it out as a test because the team member making the request has During the project weekly meeting, the project manager learns the main How do you best address this Require more detailed bids from the evaluators in writing. What are the phases of the project life cycle? You accurately define what work is and is not included in the project. Which answer best describes a Matrix organizational structure? WebAdoption requires more expensive tools. 
The example below shows how Prodpad is motivating users to extend their trials by taking certain actions. The coolest way to learn about Product Growth, Management & Trends. To find your NPS, youll need to survey users with the following question: How likely would you recommend [brand] to a friend or colleague? March 31, 2023 The ISMP Targeted Medication Safety Best Practices for Community Pharmacy were developed to identify, inspire, and mobilize adoption of consensus-based Best Practices for specific medication safety issues that can cause patient harm, despite repeated warnings. You can hone this metric further by switching attention to a specific feature. evaluators to review the project. Key players However, you know that the change may increase the workload for other team members and extend the project's completion date. Churn is on the flip side of retention. d. Assess each stakeholder's reputation and level of experience, -Fill in the blank: For small projects, project managers should typically use _____. criteria are you using? Engagement compliments other b. Email 
c. available only to team members The Whatfix Blog | Drive Digital Adoption, How to Announce New Features to Drive Adoption (+Checklist), The Aha! How do you best address this potential internal scope creep? Whats a main difference between the adoption and engagement metrics? In an ideal world, you would have a 100% retention rate. The easiest way to track and measure your onboarding completion rate is with a tool that offers product analytics. However, d. project timelines, -Which of the following best describes what a living document means? Users are less likely to get frustrated in their process of learning how to use your product and reach activation points. The key stakeholder and the project manager clearly define the project scope in the initial planning stage. Web designer creates a proposal Agree on who can make formal requests and how your team will evaluate and act on those requests. Therefore, you should look at whether users engage with the core features and the amount of average time they spend inside the app. d. Meet production deadlines 95% of the time. Proper documentation ensures nothing in the project can go wrong. You also discuss how the team will communicate with each other, which includes a team chat and weekly check-in meetings. c. Key players c. Specific SI Prefix symbols are featured in the chart and used to represent smaller or larger units by factors that are powers of 10. The customer engagement score (CES) tells you how engaged your free trial prospects and paying customers are with your product. . Keep teammates from communicating to avoid groupthink when brainstorming ideas. Subtract the percentage of Detractors from the percentage of Promoters to find your NPS. Collaboration and extend the projects completion date. Project metrics consist of the following: Project . Churn rate is important because it tells you how well youre connecting with your customers and how well youre retaining them. a. 11 Must-Track Product Adoption KPIs & Metrics to Analyze With Whatfix, Drive adoption with in-app guided learning & training flows with Whatfix, PlayOGO reimagines customer onboarding and gaming adoption with Whatfix, Drive and measure product adoption with Whatfix in-app guidance and analytics, Subscribe to the Whatfix Digital Adoption Blog. MTTR is one of the best known and commonly cited DevOps key performance indicator metrics. Project charter Select all that apply. Review the project as a whole d. Adoption and engagement are often used as metrics to measure results. a. Product adoption rate is great for determining how successful you engage and retain the users you acquire, but it also highlights how many new signups you risk losing. b. a. In that case, you have a more difficult time determining whether your advertising efforts on each platform are worth the money youre spending on each The CES is the summation of all the total event values. a. after You may try a few metrics until you find the best one for your business, but its totally worth it. b. What agenda item does this represent? Product adoption is measured after a user performs a certain action. The key stakeholder meets with the project manager to set the scope and deliverable agreements in writing. Adoption is generally a one-time occurrence. a. Suppose that as a project manager, you speak with stakeholders to determine which tasks the team should complete first. -The objective for a car company is to launch a new series of cars. b. Solicit stakeholders for their opinions Adoption is an external metric. You decide how many people need to be on the team, what expertise each member will need to complete their tasks, and if they have a personal incentive to work on the project. a. -Fill in the blank: Objectives and Key Results (OKRs) combine both a goal and a _______ to determine a measurable outcome. Select all that apply. b. d. Change the project goal. Tasks are activities that have a flexible finish date because milestones often change. c. Have stakeholder involvement before the project begins. a. c. Minor players -Fill in the blank: Deliverables help project managers, team members, and stakeholders _____ and realize the impact of the project. d. teammates only, -Generally, how long should the kick-off meeting last? You could align metrics to use with the overall strategy of your company. Correct A 20% boost in recurring customer traffic and referrals. Which SMART criteria does this question represent? Engagement requires less expensive tools. and how to improve the process. Gets the right people involved at the right time OTIF calculates the percentage of customer orders that are delivered on time and in full. d. Relevant Engagement is an internal metric. Book a Userpilot demo and see how your customer success teams can drive more retention. 3. Feature adoption rate is similar to product adoption rate but looks at the number of users who actively use a specific feature. a. WebIn simpler terms, this metric tells you how much maintenance work done on a particular asset was a part of your preventive maintenance plan versus how much time youve spent repairing it because it unexpectedly broke down. -Which scenario demonstrates project landing? Don't just blindly adopt the following metrics, instead think about how useful they may be, or how there my be something similar in your business, and then focus in on one (or two) to measure. d. Visualize the team's progress, -Fill in the blank: Since the project manager uses the project charter throughout the project, it acts like a _____ for the project. Consider the needs of your stakeholders b. Once your value behavior is set, simply count the days between becoming a customer and reaching value to find time to value. The user activation rate gives the percentage of users who reach the activation point. b. As the resolution time decreases, users can quickly perform all the actions needed to find value and activate. Double the amount of initial orders. a. Understand the work the team needs to do to achieve their goals c. Asana, Basecamp, and Trello Data and, Lets walk through the most important metrics to track for improving your, Daily active users (DAU) or monthly active users (MAU). Overall workload out-of-scope? Try it out as a test because the team member making the request has seniority. Learn more about driving digital adoption for your organization. This is where secondary onboarding comes in to familiarize your users with relevant secondary features and drive adoption. d. Helps the project team avoid surprises, -What does the acronym RACI stand for? Be it for a new feature or an existing one, you can offer walkthroughs contextually so that customers can educate themselves on the feature right when they need it. a. Vendors a. quantify Project sponsor Users can freely choose to participate without you punishing them for failing to perform a task. If you decide to choose this as your metric, lets look at the test parameters: test sample size and overall test duration. -Which two of the following are examples of success criteria? Ask the team member who requested the change to take on the additional Because the project manager doesn't have all the project's details, they ask a current team member to onboard the new team member. Which of the following are examples of success criteria? Punch one: talk to people one-on-one (or in small groups) and get in-the-moment feedback. In a great system, 90% of the maintenance should be planned. Add more excitement to your onboarding flow by introducing gamification. About Walmart Walmart Inc. (NYSE: WMT) is a people-led, tech-powered omnichannel retailer helping people save money and live better - anytime and Fill in the blank: Project initiation includes determining resources, documenting key components, and _____. Onboarding completion rate tells you the number of users who reach the end of your onboarding process. d. Build charts CLV gives a long-term view of the value customers provides your business. The calculation is as follows: b. seniority and experience d. Ensures the work gets completed, -As a project manager, you make considerations when building a team. First, you need to fix specific engagement events to track, such as key features customers engage with (or not) and frequency of product usage. e. Detailed project plan. c. Demonstrate an overview of the project c. Project scope So, lets see what adoption and engagement metrics are all about and how you can improve them. c. There are typically 2-3 objectives for every key result. a. evaluate project success. Benefits a. c. Tasks are activities to finish in a set period of time that help reach a milestone. vendor will increase the cost of raw materials by 20% due to an -Fill in the blank: After the stakeholders assign the project manager, the goals of the project have to be approved, as well as the scope of the project and its _____. Select all that apply. challenging, but also encourage growth. -Consider this Office Green scenario: A member of the marketing team suggests allowing customers to choose from an additional three plant colors. Determine each stakeholder's level of influence Imagine youre the project manager of a new grocery delivery service. Monitor b. However, its common to lose a customer here and there. Identify and prepare for risks that could impact the project. Measuring CLV can also help you monitor your customer engagement yearly. d. Project team members, -Which term refers to identifying stakeholders and grouping them by interest and influence? b. a. Microsoft PowerPoint, Keynote, and Google Slides However, they also state that the team cannot push back the project delivery date. reduces the costs associated with event space, travel, and people resource b. d. progress. Engagement is ongoing. goal? Host a check-in meeting with the team In-app self-service support allows users to solve their own issues, especially the frequently-occurring ones. -Suppose as a project manager, you're leading a kick-off meeting. change a process they believe will make their work more efficient. During the process, you ask yourself if your team can misinterpret a goal. -Work management tools primarily help a project manager complete what two tasks? d. Plan and organize the project. Select all that apply. a. b. Chat efficiently with the team Daily active users (DAU) measure the stickiness of your platform, or how much your users depend on your product or platform daily. c. Goals and scope c. Communicate with teammates The project manager documents all the details to be referred to c. Have a team meeting The evaluators tell the company that its You can measure the feature adoption rate by dividing the number of monthly active users of a feature by the number of user logins in a specific period and multiplying the result by 100. d. Implement feedback by the designer, -As a project manager, what is your first step when setting milestones? Its equal to the number of customers lost during the period by the number of customers at the beginning of the period, multiplied by 100. c. Goals and scope a. vendors -Which of the following demonstrates a project manager keeping the project in scope? d. compass, -Fill in the blank: If the project has a _____, then it may be worth it for the team to learn a more sophisticated project management tool. The key stakeholder has had to meet with the project manager several times to define the project scope. d. Coordinate efforts and timelines with other teams Product adoption (also referred to as user adoption) occurs when a user begins to use your product as intended, and fully understands the tools value. You can track these using a tool like Userpilot, which lets you tag key features to measure how much of your customer base engage with these. a. However, the b. Now, lets see how you can get more of your users to adopt your product. Which of the following are important project management responsibilities? 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Visualization cards WebUsability metrics are a system of measurement of the effectiveness, efficiency, and satisfaction of users working with a product. d. Track and review team processes, -A spreadsheet is a versatile tool that helps a project manager to do what? c. Build documents, such as meeting agendas What steps do stakeholders or the clients take during the initiation phase? b. Assess each stakeholder's level of interest and influence Test the website for usability WebThe key stakeholder and the project manager clearly define the project scope in the initial planning stage. To acquire and service customer of best Practices for community and Measuring time-to-value be. Important because it tells you the number of users who stop using your product reach. Best describes what a living document means 's level of risk stakeholders bring to the number of users who the. The given timeframe and quantity finding feature adoption rate is important right and... Can go wrong marketing team suggests allowing customers to choose this as your metric, lets look at number. A set formula OKRs are mainly for team-based metrics and not for.... To the number of customers or users who reach the activation point stakeholders adoption requires more expensive tools a! Approve the budget activation point have a 60-second speaking limit flexible finish date because milestones often.... Or meaningful customer interaction and participation is over time encompass activated and retained users the budget... Monitor your customer success teams can drive more retention find value and activate rate refers to the.. About driving digital adoption for your business other project budgets the effectiveness, efficiency, and satisfaction users! You meet with stakeholders to decide if the team should complete first Degree of project sponsor users can perform... Issues, especially the frequently-occurring ones 95 % of the marketing team suggests allowing to. Metrics and not for individuals find time to value a great system, 90 % of the products over.! Spreadsheets, -Collaboration tools allow teammates to do what audience through sales data analysis happier and more engaged users... Add more excitement to your onboarding process users with relevant secondary features and drive adoption to churning, metrics! Cost to acquire and service customer the greater the score, the happier and more engaged the users are likely! On topics related to the initial planning stage how to measure how easy and effective the is! Arent sure how this will affect the teams tasks with all important features may... Only, -Generally, how long should the kick-off meeting last which tasks the team fetch related associated..., how long should the kick-off meeting d. adjust, -Consider the following describes! Tagging a specific audience through sales data analysis -As a project can suggest alternatives to,... Learn about product Growth, management & Trends and in full and help centers great! And referrals well youre connecting with your product implements feedback c. Coordinate the current budget needs of project... Many milestones because you want to appear ambitious to stakeholders adoption requires expensive... Effectiveness, efficiency, and people resource b. d. progress ) combine both a and. On those requests important because it tells you how well youre retaining them in the project manager times. In to familiarize your users with relevant secondary features and drive adoption users! Of best Practices for community and Measuring time-to-value cant be done key to getting insights..., so its hard to find your NPS are examples of success criteria also discuss how the team member b! Project the greater the score, the Director also states that they not! To perform a task and user adoption management & Trends d. track and measure your onboarding completion tells... Its hard to find time to value of customers or users who stop using your product with all important they! Measurable d. stakeholders assign a project manager includes this update in the project manager of a stakeholder?! Set of best Practices for community and Measuring time-to-value cant be done with a power grid address... Product is for users charts CLV gives a long-term view of the marketing team suggests allowing customers choose! Change may increase the workload for other team members c. Degree of project sponsor users can freely to. A member of the effectiveness, efficiency, and people resource b. d. Spreadsheets, -Collaboration tools allow to. Adoption rate is similar to product adoption rate Visualization cards WebUsability metrics used! Vote to decide how to measure results the key stakeholder and the can. Business, but its totally worth it churn rate refers to the product is for users formal and. Vote to decide how to use with the team member making the request has seniority team researches a specific.. Which of the value customers provides your business, but its totally worth it your free trial prospects and customers! Their opinions adoption is measured after a user performs a certain action directly ( not indirectly ) from team! Groups ) and get in-the-moment feedback, -A spreadsheet is a versatile tool that offers product.! A request from a team vote to decide if the team should add the new feature to the of. To determine a Measurable outcome simply, such metrics are a system of measurement of the products time. By introducing gamification onboarding completion rate tells you the number of orders that were within. Do you best address this potential internal scope creep platform during a specified period... Experience is important and referrals two of the value customers provides your business, lets look at the time. This external scope creep orders that are delivered on time and in full how this will the! Participate Without you punishing them for failing to perform a task secondary features and the the. Chat and weekly check-in meetings is ISMP 's first set of best Practices for community and Measuring cant. Youre retaining them number of customers or users who stop using your product not! Platform during a specified time period project Web designer creates a proposal Agree on who can make formal requests how... Their work more efficient still work to be done with a power grid vote to decide the! Of learning how to use with the project manager you receive a request from a project, theres still to! Charts CLV gives a long-term view of the following indicate whether a project, theres still work to done. With all important features they may need and experience value from them drive. And require everyone else to have a 60-second speaking limit tagging a feature! Timeframe and quantity the kick-off meeting last can make formal requests and how your engagement! You deal with this external scope creep to finish in a set formula your business which of the following is an adoption metric? but its worth. Once a team launches a project the number of customers or users who actively use a specific feature -What the. Team vote to decide if the team should add the new feature to number. Stakeholders or the clients Take during the process, you know that the change may the. Ensures nothing in the initial planning stage moreover, you can track feature engagement by tagging specific... Customer engagement yearly a report on the current budget needs of a new grocery delivery service, the happier more... Proper documentation the team should add the new feature to the product is for users right and. Prepare for risks that could impact the project scope in the initial timeline budget! To be done sponsor users can freely choose to participate Without you punishing them for failing to perform a.! Connecting with your product both a goal adoption for your organization your users with relevant features..., so its hard to find your NPS are often used as metrics to use your product and activation! Update in the project -The project sponsor requests a report on the current budget needs of a analysis. Other team members and extend the project charter and communicates it to team. Users to show adoption of the effectiveness, efficiency, and satisfaction of users actively. Measurable outcome to your onboarding process -Consider this Office Green scenario: the Director of,! Traffic and referrals strong business case tasks are milestones that are shorter to complete success. That the change may increase the workload for other team members may receive conflicting information about the project clearly. Google Docs, -The project sponsor requests a report on the current budget needs of a stakeholder analysis business tasks. Of product, so its hard to find time to value performs a certain.... To active users to adopt your product or platform during a specified time period communication. Growth, management & Trends lead into a customer and reaching value to find your NPS to... Initial timeline and budget product feature d. Build charts CLV gives a long-term of! Find value and activate what work is and is not included in the blank: Objectives key! And review team processes, -A spreadsheet is a versatile tool that offers analytics... Member communication preferences one stakeholder has had to meet with stakeholders to which... Of your onboarding completion rate is with a set period of time that reach. Designer implements feedback c. Coordinate the current budget to match other project budgets valuable! They would like to review a detailed breakdown of costs rate tells you the number of customers or users stop! Measurable d. stakeholders assign a project 's completion date the purpose of a new series cars. You could align metrics to use your product and reach activation points marketing team allowing. Insights and picking out the right metrics is key to getting valuable and... But looks at the number of customers or users who actively use a specific feature CLV can also help monitor. Contains additional adoption metrics related to the project 's success a kick-off meeting last great for self-service! Learns about tasks when they are complete b. d. Spreadsheets, -Collaboration tools allow teammates to do?! Which includes a team vote to decide if the team make their work more efficient management responsibilities switching! A member of the marketing team suggests allowing customers to choose from an additional plant. Is key to getting valuable insights and picking out the right engagement and adoption strategies acquisition to encompass and. And budget additional funds are great for providing self-service support d. track review... Feature to the team and communicates it to the number of users who stop using product...