Find out how we combat fake reviews. The phone cases are cute, HOWEVER the case I received was so tight that it was almost impossible to get on, I ended up cracking the protective screen on my iphone. Shop Velvet Caviar Phone Cases w/ Prime Shipping & Read 50,000+ Reviews! The only legit ones I saw were the ones that actually rated them lower. Shipping is awful. This keychain is in the shape of a fist and features the colors of multiple skin tones, reinforcing the message of supporting racial equality. If you're wondering whether velvet caviar is safe, the answer is yes - in most cases. Absolute THIEVES. The best accessories are those that look good while supporting a great cause. I feel like this is pretty scammy on the website. Worth the money. Very misleading. The quality is superior! Fans of the Nebula design will be pleased to know that this case is available for Samsung Galaxy phones too. All I get is excuse after excuse. According to their site and their confirmation email, the only way to make changes is to send a message through their web portal, which I did. It took an hour to charge my iPhone to 100%. You're basically paying for a designer battery packet. Check out their BBB reviews and AVOID.They don't even have a phone number or mailing address listed. The rings adhesive is meant to stick on any of our matte or gloss cases. Even ***** ****** won't clean it. That's where Velvet Caviar comes in. Don't wait your time, In the back of my ring stand there is the adhesive gray with a red . Velvet Cavier is a shady business to overcharging people for products that don't perform well! That says it all.DO NOT BUY FROM THEM. I needed it in a few days so I selected 2-5 day shipping to Canada, which cost $30 (! I don't want an automotive/robotic response. But I've spent over 100$ on their shop and the fact that they refuse to give a coupon code to customers after doing what was required, straight up lying to get 5 star reviews is vile. Shop 100+ designer cases in marble, glitter, and camo to floral, wallet, and even fur! Shop 100+ designer cases in marble, glitter, and camo to floral, wallet, and even fur! Overview Velvet Caviar has a rating of 4.32 stars from 381 reviews, indicating that most customers are generally satisfied with their purchases. My oldest case being that old. They have told me i was using it on the wrong item, that i am not putting on right, all kinds of things. This place needs to be shut down so they can never scam/lie/rip another soul off again. The case itself, is good, i got the pink neon one, I will say there claim that it doesnt yellow is a lie, I have had this case since January and it is yellowing, you just cant see it as much cause its a pink case, the quality is great, protects my phone good, the phone grip, cheap, didnt have that long, broke fairly quickly. Thank you for your understanding. Would not hesitate to use them again. POLICY:Before sending a claim, understand our warranty only covers defects in materials or craftsmanship. do i need to peel the red coating off to get to the adhesive. They have the worst costumer service ever; if there's something wrong with your item they will avoid you and then just give you credit. This unique Velvet Caviar marble case is $30 and is available for iPhone 8/7 Plus and 8/7 SE through to all variations of iPhone 12. Also note that US orders of $25 or more receive free First Class delivery. Their products can be found on Aliexpress and shein etc, they just slap their name on it. Great case! Also, don't say that you can change your order if you have a problem with it if you email them ASAP because they definitely won't respond to you at all. We appreciate your feedback and are actively working on resolving the issues. Turns out some of the stuff I want was out of stock, literally email after email, they kept telling me they ran out of stock or the substitute order. BBB Business Profiles generally cover a three-year reporting period. Premium cases & accs. Not only do they have cute phone cases, but their customer support is amazing. They're very cute and very protective. Ordered from them yesterday and the address had been misspelled, popped them an email and got a reply the next day stating it would be sorted. Overall Score. With every new phone I will forever purchase one of their cases. Its that time: our Velvet Caviar review will now issue its judgment on whether this brand is worth purchasing from. Buyer beware. I ordered a product as a Christmas gift, and it turned out I ordered the wrong item, so I requested an exchange. Verification can help ensure real people write reviews about real companies. I explained and asked if they would refund my shipping. I love these cases so much! Won't buy from them ever again. Anyone can write a Trustpilot review. Companies can ask for reviews via automatic invitations. Im kinda bummed because I love the cute cases they come out with but, just because of shipping experiences and how there customer service dealt with it I probably wouldnt risk ordering from them again. You can also now get a Velvet Caviar charging case for $65, with many designs available. Their customer service is also excellent, definitely sticking with them until the end! Velvet Caviar Compatible with Samsung Galaxy S22 Ultra Case for Women [8ft Drop Tested] w/Microfiber Lining - Cute Protective Phone Cases - Holographic Blue Marble (S22 Ultra, 2022 Release, 6.8") 308. Please post a number so people can call you when they have an issue. I absolutely love ordering from this company. The case and screen protector totally saved my phone from any damage, and yay for water proof phones. The classy and chic Geometric Marble iPhone Case is truly envy-inducing. All I want is a refund. I highly recommend! Customer Reviews are not used in the calculation of BBB Rating. Save 40% with 13 verified Caviar promo codes for June 2023: Extra $15 off, $10 off $35, 50% off & free delivery. And when I got the box, one phone grip was damaged and one whole case was missing. I had one of their phone rings for 1 month when the ring busted right off the base while I was holding it. Velvet Caviar is actively using 75 technologies for its website, according to BuiltWith. They say that you can email them and they'll respond within 24 hours but that definitely doesn't happen. Enjoy Amazon's world class Customer Service & Easy Returns! We suggest that you make sure you press on the back plate of the ring from all edges and hold it for 20-30 seconds. Also, don't say that you can change your order if you have a problem with it if you email them ASAP because they definitely won't respond to you at all. They sell cheap junk made in China and cases don't fit devices. Their shipment time is a complete scam. They sell an inferior product, and they treat people like garbage. /: Always have amazing discounts. If I wanted my money back, I would need to return the order and I would not be compensated for shipping. I got a response from Kim telling me to submit my order and let them know and she would retroactively apply the 20%. Products used:Cover for my iPhone 12 Pro Max. First off, I do love the cases. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. FREE delivery Wed, May 24 on $25 of items shipped by Amazon. I bought an iPhone case for my wife for Christmas. Finding a cell phone case thats both stylish and offers high protection is a difficult task. mine came in and its falling away from the case as soon as i pick it up? You can also pick up matching AirPod cases for $20 and phone rings for $12. We have also issued a refund on the shipping price difference for First Class vs Priority Shipping. Pre-orders are items that are not currently in-stock, but that are expected to be available for purchase at a later date. I had ordered from them once before but this time was worse. Community Videos About See all Designs you'll love with protection you can count on. I have had 2 separate occasions where i was sent the wrong or faulty items and let me tell you they will do ANYTHING not to give you a refund or authorize an exchange. I guess I am just stuck with a case I will have to throw away. I ordered a phone case and was skeptical of what the end product would actually be like based on what Id read here. I paid for priority shipping (2-3) business days and my package is arriving within 6. We then assisted the customer with an exchange using a prepaid label to return the item that does not work for her device for one of our ReCharge Cases that is compatible with 11s. #shopvelvetcaviar The cases are pretty but they don't stand up to typical wear and they look awful quickly. I wrote an emailt to Velvet Caviar for exchange information, and after acouple of days they replied telling me that it was past he 14 days window after DELIVERY, and they would not exchange. Velvet Caviar is a luxurious online retailer that specializes in designer phone cases and accessories. Such cute cases with even better quality. Velvet Caviar founder Michelle Aran launched the brand in 2014 after discovering the difficulty of finding a trendy, unique, and affordable phone case that was also highly protective. Now keep in mind, the email did not tell me there was any specific requirements, but I left a simple 5 star review, NO COUPON. Tip for consumers:Dont expect for them to actually respond to you if you have a problem. Definitely buy elsewhere. Velvet Caviar also receives 3.78/5 stars on the Better Business Bureau website based on 92 reviews, which is an impressively good score given that this is a site that is a magnet for complainers, justified or otherwise. Spent 50 bucks for 2 airpod cases and had to fight tooth and nail to get something from them and all the could do was resend the order and give me a 10 buck credit when I spent 50 bucks! Velvet Caviar has pledged 100% of the profits from these enamel keychains to BLM and the NAACP Defense and Education fund. Hurry over to our website to get yours before they're gone. Velvet Caviar Customer Support. U.S. Im happy to report the case arrived in a timely manner, was the correct product, and the quality was a lot higher than expected! I recently lost my phone in the Ocean of Alaska on a rocky beach! Case came right on time, exactly like the picture. It's charging performance is not up to par. I have emailed them yet again, if I don't get my refund within the next 48 hours I'm filing a chargeback. I noticed today that they package is still in LA and not close to coming on time. Service 43 Value 44 Shipping 43 Hi Christina! I love their cases they are the perfect amount of girly and so durable! Date of experience: April 24, 2023 Brenda Aquino 1 review US Mar 6, 2023 Late and missing items Improving our response times and addressing customer inquiries better are our top priorities. This company is total fraud and should be closed. your products not stand up to last for 30 days? My order is lost in the mail and they wont issue a refund! I am obsessed with all of them! Never buy anythiing from Velvet Caviar! So there's nothing I can do now and I just lost like 60 dollars and there's nothing I can do. If I could give less than 1 star, I would. They are not upfront about the exchange details and be mindful of the 14 day return / exchange which is a red flag. I recently upgraded to the s23 ultra and my gosh the shipping time was incredibly fast, (just chose standard), and the detail is beautiful. Compare Velvet Caviar vs another brand. because it is not s. What can i do to get the grig ring to stick? I emailed again requesting a replacement product and to speak to a supervisor and was told again to send photos or videos and never heard from a supervisor. I have bought cases from this company a few times. I see that they won't post your feedback if its negative on their website, which shows they are not transparent with their products and brand. 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